Complaints and feedback
Please tell us if you have a concern about your care or your experience at the practice. We want to understand what happened and respond fairly.
Raise a concern with the practice
Ask to speak to the practice manager by calling 01242 517373, or write to the Practice Manager, Michael Dental Care, Fiddlers Green Lane, Cheltenham GL51 0TD. If you prefer, you can use our contact form to ask the practice manager to get in touch. Please do not put detailed clinical or medical information in the website form.
We will listen to your concern, look into what happened and explain our response. You may ask reception for a copy of the practice's full complaints procedure or for help raising a concern.
If your concern is not resolved
For a complaint about private dental treatment, you can contact the independent Dental Complaints Service on 020 8253 0800. It offers a free service to help patients and dental professionals resolve complaints. It is funded by the General Dental Council.
If your concern is about a dental professional's fitness to practise, the General Dental Council explains how to raise it. You can also tell the Care Quality Commission about your experience.